Understand what needs to change.
Workflow & Systems Diagnosis
A focused engagement examining one important workflow, its recurring problems and the systems supporting it.
Explore the serviceOperations · Workflows · Systems
When the same operational problem keeps coming back.
Repeated chasing. Manual workarounds. Teams and systems that do not quite connect. We help identify the cause, agree what needs to change and move the improvement forward.
Start with a 30-minute conversation about your situation.
How we help
Start with the situation you have.
Move an agreed improvement forward.
Improvement & Delivery Support
Practical support from requirements and responsibilities through coordination, validation and handover.
Explore the serviceAI and automation are possible responses to a suitable problem. Explore how we assess the opportunity
Our work
Relevant experience. Clear contributions.
Hospitality workflow discovery
From operational concerns to clearer priorities.
Discovery work examining food-and-beverage workflows, operational pain points and system touchpoints.
Consulting engagement
Read the examplePlanning & finance systems
From manual processes to a defined delivery scope.
Process analysis, requirements, technical-partner coordination and UAT support.
Planning systems experience
Read the exampleAutomotive operations
Connecting systems with operational needs.
Service-advisor planning, customer-feedback initiatives and warehouse systems experience.
Prior professional experience
Read the exampleOur portfolio distinguishes consulting engagements from prior professional experience and identifies the contribution represented in each example.
What you receive
Useful work. Tangible outputs.
- A workflow map showing where work, information and decisions move.
- Clearer responsibilities, handoffs and exception paths.
- Business requirements stakeholders and delivery partners can work from.
- Prioritised changes with dependencies and acceptance criteria.
- A practical delivery, validation or handover plan.
Outputs are agreed around the decision or improvement you need to make.
How engagements work
A clear scope. Practical progress.
Discuss
Explain what is happening, who is affected and what needs to improve.
Agree
Confirm the scope, deliverables, responsibilities, fee and specialist dependencies.
Work through
Carry out the agreed analysis or delivery support with the relevant people and partners.
Validate and hand over
Review outputs against agreed criteria and establish ownership of the next actions.
Before we begin
Questions before you start.
Do we need to know the solution already?
No. We can help establish the problem and compare possible responses. If the problem is already defined, we can discuss delivery support directly.
Can you work with our existing systems and vendors?
Yes. We assess the current environment and agree how responsibilities will be shared. A new platform is not assumed.
Does diagnosis include implementation?
Diagnosis produces findings and an improvement roadmap. Implementation and delivery support are separately scoped.
How much time will our team need?
This depends on the workflow and scope. We agree stakeholder involvement, access and review checkpoints before starting.
How are fees agreed?
We establish the situation and propose a defined scope and fee. Work begins after the deliverables, responsibilities and commercial terms are agreed.
Will you recommend AI?
Only where the workflow, information and operating conditions support a useful application.
Harvest Point Consulting
Business understanding. Practical delivery.
We are a Singapore-based consultancy focused on the work between people, processes and systems.
Our approach combines operational analysis, workflow design and business systems delivery. We stay close to the practical questions: what needs to change, who needs to be involved and how the work will move forward.
About HPCStart a conversation
What needs to work better in your business?
Tell us what is happening. You do not need a completed brief or a chosen solution to start a discussion.
Resources
Still exploring?
Start making the problem clearer with our workflow toolkit.