Case Study: Payment Operations
Optimizing Payment Operations for Speed and Control
Payment processing was holding up the business.
A growing SME’s finance team spent hours tracking payment approvals and chasing sign-offs. Vendor invoices piled up, payments were delayed, and relationships with suppliers grew tense. Manual tracking across spreadsheets led to missed deadlines, duplicate payments, and constant fire-fighting.
How the Fix Pack makes a difference:
- Mapped the payment approval process—from invoice received to payment released
- Pinpointed the top 3 bottlenecks:
1. Slow, unclear approval flows
2. Missing or incomplete documentation causing delays
3. Manual tracking of payment status across multiple systems
- Delivered a 3-step action playbook to:
- Streamline and automate approval workflows
- Standardize required documentation and flag missing items instantly
- Provide real-time visibility into payment status for all stakeholders
What’s possible:
- Payment cycle time reduced from 10 days to 3
- Fewer late or duplicate payments
- Finance team spends less time chasing approvals, more time on analysis
- Vendor relationships improved thanks to faster, more predictable payments
“Chasing payment approvals used to take up half our week. Now everything is trackable and gets done on time.
Note:
This is an illustrative scenario based on common SME challenges. It demonstrates the type of improvement possible with a Fix Pack, not a specific client result.
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